Ovrent, a Sole Proprietorship and Digital Engineering Studio based in Rajasthan, India ("Ovrent", "we", "us", or "our"), provides high-performance custom digital engineering, software architecture, web applications, and artificial intelligence solutions. Because our deliverables represent tailored engineering, bespoke codebases, and dedicated technical allocations, this Policy clearly governs our refund, cancellation, and milestone billing terms.

Before any design, software engineering, or technical provisioning commences, engagements require a non-refundable upfront deposit (typically 40% of total project scope unless otherwise specified in an executed Statement of Work).

This deposit covers immediate architectural system design, scoping sessions, cloud infrastructure provisioning, and dedicated engineering reservation. Once kickoff and discovery have commenced, the initial upfront deposit is strictly non-refundable.

Projects are structured around distinct milestone checkpoints (e.g., Discovery & Architectural Blueprint, Core Application Build, and Production Deployment/Handover).

• Review Period: Upon notification of milestone completion, the Client has seven (7) business days to review deliverables against agreed technical specifications.
• Formal Approval: Written sign-off, deployment to client-controlled production infrastructure, or commercial utilization constitutes formal acceptance of that milestone.
• Completed Milestones: Once a milestone is approved and invoiced, payments allocated to that milestone are final and non-refundable.
• Quality Remediation: If deliverables do not conform to agreed specifications, Ovrent will provide up to two (2) revision sprints at no additional cost to remedy non-conformities before proceeding.

Either party may terminate an active services agreement by providing fourteen (14) calendar days written notice via email to billing@ovrent.com.

In the event of cancellation:

• The Client remains responsible for all work completed and hours logged up to the effective termination date.
• Any prepaid, unearned retainer or uncommenced milestone balance will be calculated pro-rata and refunded within ten (10) business days.
• Upon settlement of outstanding invoices, all completed source code and documentation created up to that date will be handed over to the Client.

Any approved refunds are executed via our payment processor (Stripe) directly back to the original method of payment (credit card, debit card, or verified bank account).

Card refunds typically appear on credit/debit card statements within five (5) to ten (10) business days, depending on your card issuer or banking institution. Ovrent does not deduct administrative processing fees on verified refund disbursements.

We take client satisfaction seriously and prioritize direct, transparent resolution. Before filing a formal payment dispute or chargeback with your card issuer, you agree to contact us at billing@ovrent.com so we can investigate and resolve discrepancies amicably.

For any questions concerning billing, invoice receipts, or refund requests, please reach out to our finance department: